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Frequently Asked Questions
Does the hotel offer free cancellation?
Yes, we offer rates that include free cancellation up to a certain date before check-in. Conditions may vary depending on the season and the type of room selected. We recommend reviewing the specific policies during the booking process to choose the option that best suits your needs.
What services are included in the stay?
Casa Valladolid offers comfortable rooms with free Wi-Fi, air conditioning, television, and a private bathroom. In addition, you can enjoy common areas designed for your relaxation and, depending on the season, additional services such as a buffet breakfast or local activities. Please check the services section on our website for more details.
How can I contact the hotel for questions or special requests?
You can reach us through the contact form available on our website, by email, or via our phone number. We also offer WhatsApp support for your convenience. Our team is available to answer your questions and help you personalize your experience before and during your stay.
Does the hotel allow pets?
Casa Valladolid is designed for the comfort of all our guests, so we have specific policies regarding pets. In general, animals are not allowed, except in special cases that have been previously authorized. If you plan to travel with your pet, we recommend contacting the hotel before making your reservation to confirm availability and applicable conditions.
What are the check-in and check-out times at Casa Valladolid?
Check-in generally starts at 3:00 PM, while check-out must be completed before 12:00 PM. If you need to arrive earlier or leave later, you can request it in advance, and it will be subject to availability. Our team will do its best to accommodate your needs so you can enjoy a comfortable and hassle-free experience.